“July 2011

Dear Mr Smith,

I wanted to say thank you for a truly successful operation in February and again when you saw me last week. I have been so pleased with the results, they totally surpassed my expectations and have already made a huge difference to my life. You and the lovely team of ladies – Carolyn, Jackie and Fiona have made me feel at ease throughout and I can’t thank you enough for your skills as a surgeon which are first class. I am sure you will continue to improve people’s lives this way – and watch for the recommendations that will continue to come your way from myself and Jakki. Once again thank you, it’s been a pleasure to be in the hands of such a professional.

Kind regards,